First of all let me say YES, this is going to be a bit of a rant and I am sorry--I have never done a blog post like this before. BUT right now I am feeling so DISAPPOINTED and FRUSTRATED with Joann.com!!! I place an order with Joann.com and I was sent the biggest tangled mess you could imagine!! I place a very large order online and it was mostly beads. THIS is what the box looked like when I opened it up!!! UNBELIEVABLE!!!!!
SERIOUSLY!?!?! Almost all of the beads were glass or porcelain. Have they ever heard of bubble wrap??? Or any kind of packaging material for that matter?
Strands of beads busted and broken--lots of bits and pieces in the bottom of the box. This is just a small corner of the box.
And then there is this tangled mess!!! If you have ever had strands of beads tangled you know what kind of nightmare this can be!!
Here is just a small part of the tangled mess.
I spent over an hour and a half going through everything in the box and trying to untangle it. This doesn't include the time it took to take all of the pictures. Some of the strands of beads were in such a tangled mess I had to cut them apart.
Out of 35 strands of beads 9 were either chipped, scratched or busted!! Now I know some of the chips and scratches are small and may not seem like that big of a deal BUT if you were to go and buy a finished jewelry piece it would be unexceptionable for it to have scratches and chips--right??? I make a lot of jewelry and I CAN'T use beads like this!!!
Isn't this lovely? An empty string. These beads were tiny and most of them are not even in the bottom of the box. I am guessing they must have fallen out of the little holes in the box during shipping.
Now for the real kicker!!! Not ONE BUT...
TWO completely EMPTY BAGS!!!!!
Like I said I am SO DISAPPOINTED AND FRUSTRATED with Joann.com!!!!
This is just completely ridiculous and SO unprofessional!!! I can't believe when they are shipping glass items they didn't use one little bit of packaging material. What were they thinking??? Believe me I will be calling customer service first thing Monday morning!! Yes, I know there is an 800 number that I could call over the weekend--but I want to speak to someone in management and I am sure they won't have anyone there during the weekend. I expect them to make this right!!!! If you have hung in here until the end I am sorry for the long rant but I think this needed to be said!! I will keep you posted!
Thanks for stopping by today!